Quality and results
At the Swiss Paraplegic Group (SPG), we seek the very best in quality management. We strive to achieve an optimal market position, maximum patient, client and employee satisfaction and an ever-increasing capacity for innovation.
To achieve these goals, we implement a number of different measures:
- a continual improvement process that is vigorously executed and firmly in place,
- feedback and complaint management illustrating development trends and potential for improvement
- and audits and quality measurements which provide for an overview of quality standards and their fulfilment.
- Quality documentation containing the full range of processes and process documents is used by all the departments of the organisation, thereby ensuring a standard level of quality throughout the entire SPC.
The Swiss Paraplegic Group - the Swiss Paraplegic Foundation and its subsidiaries and partner organisations - gears its activities according to the following core principles, which are based on the 2013 version of the EFQM (European Foundation for Quality Management) model for long-term excellence:
The Swiss Paraplegic Foundation and its subsidiaries and partner organisations have received quality awards from the following associations:
Swiss Paraplegic Foundation
Swiss Paraplegic Centre
IT processes of the Swiss Paraplegic Centre for the provision of ICT services to the Swiss Paraplegic Group
Swiss Paraplegic Research
Sirmed – Swiss Institute of Emergency Medicine
The Benefactors' Association of the Swiss Paraplegic Foundation
Quality measurements and results
A combination of excellent structural conditions and fixed and controlled work processes leads to outstanding results. At the SPC we measure these results, which include patient satisfaction figures, medical findings and financial results.
The Swiss Paraplegic Foundation, its subsidiaries and its partner organisations define their expected values, and specify how these are to be measured.
Feedback and complaints
We are committed to having sponsors, patients, visitors and partners actively participate in our continual improvement process. We are driven by a culture of constructive criticism, for such an environment fosters the continued development of the Swiss Paraplegic Group and its subsidiaries. The employees of the Quality Management Department handle concerns, feedback and suggestions.
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