The Swiss Paraplegic Group (SPG) aims for effective and sustainable quality management. It strives for maximum patient, customer and employee satisfaction, an optimal market position and an ever-increasing capacity for innovation.
To achieve these goals, we implement a number of different measures:
- a continual improvement process that is vigorously executed and firmly in place,
- feedback and claim management illustrating development tendencies and potential for improvement,
- and audits and quality measurements that provide us with an overview of quality standards and their fulfilment.
- Quality documentation containing the full range of processes and process documents is used by all the departments of the organisation, thereby ensuring a standard level of quality management throughout the entire SPG.
The Swiss Paraplegic Group – the Swiss Paraplegic Foundation and its subsidiaries and partner organisations – aligns its activities with the following core principles, which are based on the 2013 version of the EFQM (European Foundation for Quality Management) model for sustainable excellence:
Orthotec AG has received the following quality awards: