Quality and results
Quality and safety – for people who trust us
At the Swiss Paraplegic Group (SPG), people are the main focus. Our aim is to allow people with spinal cord injuries to live independent lives in the best possible health. In order to do this, we rely on top quality, transparency and responsibility towards our patients, their relatives, our employees and everyone that counts on us.
Quality as an active responsibility
For us, quality management is not a rigid system, rather it is a living process that is implemented and developed further every day. In this area, we follow clear principles: trust, appreciation, cooperation and a focus on results. In order to be successful, responsible and efficient in the long term, our decisions are based on sustainability and we digitise and innovate our processes and services if it is practical and effective to do so.
How do we ensure top quality?
- Continuous improvement: We analyse, scrutinise and optimise our processes on an ongoing basis.
- Feedback and complaints: Any feedback helps us to get better. We listen and implement improvements in a targeted manner.
- Quality ratings and quality assurance: They are the basis for an efficient healthcare system. We implement the statutory principles throughout the SPG. This includes the performance records required on a legal and contractual basis (measured quality indicators).
Our mission is clear: to deliver the best possible care, the highest levels of safety and constant further improvement for a life with more opportunities.
Our services
Feedback and complaints
Please share your thoughts and experiences with us in order to help maintain a high level of quality in the Swiss Paraplegic Centre. We want to build on your praise and take your criticism as serious motivation. Thank you very much for your important contribution.
Patient Care Service
The Patient Care Service is your neutral point of contact for the feedback, suggestions, questions, complaints and concerns that are also part of everyday life at the clinic.
What we offer
We are here for you when:
- you want to personally share your feedback, suggestions for improvements or praise.
- you need help communicating or coordinating with other divisions.
- you need support with matters that are not directly related to medical care (by arrangement, e.g. being accompanied to appointments outside your home or going for walks with others).
We work hard to meet your needs and address your concerns as best we can, and we will be happy to assist you.
We look forward to hearing from you.
Patient safety
Patient safety is of utmost importance at the Swiss Paraplegic Centre (SPC). We aim to learn from mistakes and promote a strong safety culture. This includes complying with the requirements of the quality agreement as per Article 58a and being members of health-related registers. As a result, potential risks can be minimised and the quality of care can be continuously optimised. In an environment that actively champions the safety and well-being of everyone involved, both patients and employees feel that they are in good hands.
Ratings and safety
Mandatory ANQ ratings
The National Association for Quality Development in Swiss Hospitals (ANQ) coordinates and implements quality ratings. The results allow for transparent comparisons at national level. Based on the findings, targeted measures can be developed to improve quality.
- ANQ rehabilitation
- ANQ acute care
Voluntary ratings
In addition to the mandatory ratings, we carry out continuous ratings of patient and employee satisfaction in cooperation with independent institutions.
Quality awards
Certified management systems:
Management systems control and optimise processes, procedures and responsibilities in organisations to ensure targets can be achieved efficiently.
Treatment quality seal:
SWISS REHA and Spine Excellence certificates are awarded to rehabilitation facilities and spinal centres in recognition of high standards of patient care, efficiency and further development.
Other quality awards:
The Friendly Work Space certificate recognises exemplary operational health management for the well-being and satisfaction of employees.
Best Healthcare Employer 2025. Every year, the Handelszeitung newspaper selects the best employers in Switzerland with at least 200 employees. The Swiss Paraplegic Group has taken the top spot in the “Health and Social” sector. REKOLE is a standardised cost accounting model in Swiss healthcare for the transparent recording and assessment of services and costs.
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