Counselling services

Rehabilitation means the start of a new life situation or a return to one’s previous life but under new conditions. For this reason, social participation plays a key role in the rehabilitation process.

An illness or accident can completely change the lives of the people affected, the members of their family and their caregivers. It gives rise to a The consequences of a serious disease or an accident mean that people living with a spinal cord injury, their relatives and carers are confronted with a completely new life task. This raises practical questions relating to a wide range of everyday tasks.

We advise, accompany and support patients and their relatives in both the inpatient and outpatient setting and work out individual solutions together. Interdisciplinary collaboration is important here, both in the inpatient and outpatient setting. It goes without saying that patient privacy and data protection are of paramount importance throughout.

Our advice services

Personal and family advice

Advice regarding the personal matters and needs of people living with a spinal cord injury, their relatives and carers
Support to help individuals adjust to their new circumstances (e.g. adaptations that urgently need to be made at home)
Organisation of individuals’ future day-to-day routine
Maintenance and bolstering of personal and social resources

Insurance cover

Help securing a livelihood
Support in determining what benefits an individual may be entitled to under various types of insurance
Assistance and support during discussions with insurers

Financing

Clarification with regard to eligibility for financial contributions towards aids, structural adaptations and various needs
Submission of applications for benefactor-funded compensation, welfare benefits, etc.
Assistance with legal matters (family law, labour law, tenancy law, aspects of child and adult protection such as advance directives, etc.)
Organisation of general powers of attorney, attestation of signatures, etc.
Advice on matters of social security law

Legal matters

Support in the event of legal issues

Involvement of legal experts where necessary, particularly with regard to matters of liability

Housing

Help finding private and/or assisted living accommodation (shared apartments, care homes, temporary solutions, respite care, etc.)

Post-inpatient care and nursing

Establishing initial contacts as well as organising and holding coordination meetings with nursing and care staff and organisations, institutions, specific advice services, internal and external experts, etc.

Help securing a livelihood

Securing and claiming benefits under various types of insurance

Assistance and support during discussions with insurers

Social advice brochures

Rosalba Tolone Sozialberatung Beratungsgespräch

Our team

Our team, which is comprised of qualified specialists in the area of social work and one trainee, is at your disposal.

Expertise

We have completed further training in specific areas (psychology, social insurance, people with a migration background, mediation, counselling techniques, case management, adult protection, welfare benefits, etc.)

We have experience in dealing with the relevant laws, regulations and the small print. We are aware of changes to social insurance and other legal areas and offer information accordingly.