Registration and contact


You registration is completed by your general practitioner or the doctor in charge of your care. The advantage of being registered by your doctor is that we are able to obtain precise information regarding any accompanying diseases and the examinations and treatments you have already undergone. Once you are admitted, your doctor is not only informed of your progress, but also included in all further treatment decisions.

Upon receiving your registration and corresponding documents (medical reports, x-ray results, etc.), we will ask you to complete a pain questionnaire. Once the questionnaire is completed and analysed at our centre, you will be given an appointment for an outpatient examination.

If you have a general practitioner-based insurance policy, then it is mandatory that you be registered by your GP.

Online registration

Initial contact

The first step to gaining admission to the Centre for Pain Medicine is always via an interview (the so-called “initial discussion”) or a team consultation. These meetings allow us to get an idea of your medical history: What kind of pain are you experiencing? Which treatments have you already received? Is there anything else we should know? We will then outline the next steps of your therapy.

  • Depending on the problem, you will be invited to an initial discussion or a team consultation. An initial discussion lasts around two hours and allows for an initial assessment to be made by a pain therapist.

  • During a team consultation, a comprehensive assessment is made by doctors and therapists from three different departments. A meeting is then held to discuss the next steps with you and the other parties involved. Around four and a half hours are required for a team consultation.

Your point of contact

The Secretarial Office at the Centre for Pain Medicine is the initial contact point for patient inquiries, and attends to all organisational and administrative matters.  

Got questions?  We’re here for you!

  • Leiterin Sekretariat Zentrum für Schmerzmedizin

    Prisca Schaffner

    Head of the Secretarial Office, Centre for Pain Medicine
  • Zentrum für Schmerzmedizin

    Caroline Puppetti

    Deputy Head of the Secretarial Office, Centre for Pain Medicine

Contact information

  • Centre for Pain Medicine

    Guido A. Zäch Strasse 1, 6207 Nottwil, Switzerland

    Phone +41 41 939 49 00
    Fax + 41 41 939 49 30

Secretarial Office opening hours

Monday to Friday
8 am–5 pm 

8 am–4.30 pm

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