Quality and safety

At the Swiss Paraplegic Group (SPG), people are the main focus. Our aim is to allow people with spinal cord injuries to live independent lives in the best possible health. In order to do this, we rely on top quality, transparency and responsibility towards our patients, their relatives, our employees and everyone that counts on us.

For us, quality management is not a rigid system, rather it is a living process that is implemented and developed further every day. In this area, we follow clear principles: trust, appreciation, cooperation and a focus on results. In order to be successful, responsible and efficient in the long term, our decisions are based on sustainability and we digitise and innovate our processes and services if it is practical and effective to do so.

• Continuous improvement: We analyse, scrutinise and optimise our processes on an ongoing basis.
• Feedback and complaints: Any feedback helps us to get better. We listen and implement improvements in a targeted manner.
• Quality ratings and quality assurance: They are the basis for an efficient healthcare system. We implement the statutory principles throughout the SPG. This includes the performance records required on a legal and contractual basis (measured quality indicators).

Our mission is clear: to deliver the best possible care, the highest levels of safety and constant further improvement for a life with more opportunities.

From the SIRMED quality policy:
We view the quality of our work as key to the satisfaction and trust of our clients, partner organisations and employees, and therefore to securing lasting business and working relationships. For us, an awareness of quality is central to all processes as well as the quality of all of our services.

By establishing and implementing a structured quality management system (QMS), we lay the foundation for securing and expanding our market position. This requires sustainable investment in the area of quality, ongoing discussion of issues relating to quality and continuous examination and improvement of the quality of our processes and products. We are challenged, both internally and externally, in all of our activities.

Implementing the QMS in daily operations requires commitment, expertise and personal responsibility from all employees. The management makes a commitment, personally and on behalf of the organisation, to develop, implement and continuously improve the quality management system.